Help Centre

You’ve Got Questions, We’ve Got Answers.

what is the kitch difference?

More Choice! We have over 80 Door styles+Finishes to choose from. All our Doors and panels are 3/4" thick, and theirs are 1/2" or 5/8." We also offer all of our products in a tailormade solution, enter the quantity, width and height and Voila, A custom piece!

Which cabinet systems do you make doors for?

We make doors that fit the SEKTION® kitchen systems and NEW GODMORGON® bathroom vanities.  We have also created our own Cabinet box and drawers that are comptable with the Sektion system due to supply chain issues at IKEA!

Appliance panels?

Of course we do. Using the tailormade section on our order platform, choose a door style and finish, enter the Quantity, Width and Height, and your appliance panel is done! Please note: all panels are made to your sizes, read and follow the manufacturer dimensions carefully. The machining of the holes for the attachment of the panel to the particular appliance is entirely the responsibility of the customer.

Do you make Painted (Lacquered) or Paint-Ready doors?

We do not. Painted and Lacquered products do not hold up as well as the offerings we provide. We’ve spent many years in this industry, and our experience is that they will fail prematurely, and you will be unhappy, We do not want unhappy clients! 

Do you offer glass doors?

We can offer a glass-ready frame in select door styles to accept glass. This is not available in the Shaker Slim, Deco or Gruv style.

Do you make doors that fit IKEA's® recently discontinued AKURUM kitchen system?

We do not make doors for this line at this time. You can always order our tailormade doors to fit any cabinet. Drilling is the responsibility of each customer.

Is everything drilled to accept IKEA's® hardware?

Yes, all doors and drawer fronts are drilled to match BLUM specifications. We also offer an integrated soft-close hinge for the SEKTION fronts. A press-in bumper is also included (and installed here) so you don't have to deal with those pesky stick-on bumpers that inevitably fall off!

How does your toe kick attach to their legs?

In most situations, our clients will screw the leg clip to the back of our toe kick. We can also recommend you purchase a length of the FÖRBÄTTRA toe kick and fasten it to the back of our kick. Each Toe-kick will have instructions on the back on how to do this. 

What are Kitch doors made of?

We have a range of doors. Veneer slab doors comprise a thin layer of real wood that is applied to both sides of a 3/4" core. MDF or PBC is the most commonly used cores, and both cores we use have a density twice that of IKEA® doors. That's why it's the standard substrate for kitchen cabinet doors. Supermatte doors also have an HDF or PBC core.

How do I care for my doors?

Use a damp cloth with mild, non-abrasive soap to clean your cabinets and dry immediately with a microfibre cloth. Never leave any water standing on cabinet surfaces. A gentle window cleaner works wonders on glass surfaces. Be sure to buff it with a clean microfibre cloth.

What is the lead-time on orders?

Kitch orders ship in 5-6 weeks. Due to the current economic climate, your order may have additional delays. We will notify you as soon as we have this information.

Can I design my kitchen by myself?

Please do! Click here for the free IKEA® Kitchen Planner. Once your design is complete, contact us and we can provide you with an estimate. 

Can I work with other design programs or an architect?

Please follow all the IKEA® frame sizes and front sizes. All dimensions are required when you provide us with your design plans.

If I modify a cabinet, can you make me a custom door/drawer size?

There is the opportunity to modify the width of a door but never the height. We can also offer a Tailor Made Panel to be used as the door but it will require drilling for hinges on site by you.

What if I need to change my order?

We understand that design/construction changes often occur, sometimes even after an order is placed. Our clients are allotted one business day (from receipt of payment) to make changes on regular orders. There is a minimum $50. Change Request Fee per item that is to be revised, which is applied to the remaining balance. Any requests for revisions after this period will simply be added as a new order. The existing parts will be your property and can be used for additional fillers if need be. As we are a made-to-order business there are no refunds or exchanges.

Can I pick up my order?

Yes, Orders can be picked up at our Edmonton, Alberta location.

Where do you ship?

We ship Canada wide to all provinces/territories. At this time we do not ship to the US.

How much is shipping?

Shipping is calculated at checkout. Please choose your preferred shipping method.

How is my order shipped?

All doors are shipped via courier or LTL (a carrier with less than a truckload). An LTL order will be on a pallet, and dropped curb-side at your ship to address. You will be called in advance to book your LTL delivery from our carrier. We will provide you with the carrier contact number once your order has shipped, and we will follow-up once it arrives.

Is there a size limit to what you ship?

To prevent damage, the maximum length of any Kitch piece we ship is 95". When your order exceeds 1000lbs it will be broken into multiple pallets.

What if something arrives damaged?

The only thing more important than getting your order right is making sure it arrives in mint condition. To that end, we take great care in packing everything. We ask that all customers check their delivery upon arrival and notify us of any problems within 2 business days. Documenting damage is vital, so please take photos and save all packing material.

What is the Kitch warranty on Doors, Cabinets and Drawers?

Kitch offers a limited 10-year warranty against manufacturer-related defects for the Colour and Textured lines. The Veneer finishes have a two year limited warranty. Everyday occurrences like heat exposure, water damage, scratches and fading are not included. The BLUM hardware we use has a lifetime warranty. Cabinets and Drawer materials (Melamine) have a 5-year warranty.

Do you honour returns?

Because Kitch doors are made-to-order — nothing is made until your order is processed. Therefore, we can't offer returns. However, we will fix any manufacturer-related imperfections if a claim is made within 15 days of arrival.

Drawer Assembly

Drawer Installation

Cabinet Frame Installation

Godmorgan installation

AXILO Leg Kit Installation

Applied Panel Installation

Floating Shelf Installation

High Cabinet Frame Assembly

Corner Cabinet Frame Assembly

Open Cabinet Assembly

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Get In Touch

To help us help you, fill out the form as best you can, and someone from our Kitch Crew will be in touch. If you need to include an attachment, contact us at hello@mykitch.ca.

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