FAQs

You’ve got Questions, we’ve got Answers.

About our doors

We make doors that fit the new SEKTION® kitchen systems and GODMORGON® bathroom vanities. 

We do not. Painted and Lacquered products do not hold up as well as the offerings we provide. We’ve spent many years in this industry, and our experience is that they will fail prematurely, and you will be unhappy, We do not want unhappy clients! 

We have a range of doors. Veneer slab doors comprise a thin layer of real wood that is applied to both sides of a 3/4" core. MDF or PBC is the most commonly used cores, and both cores we use have a density twice that of IKEA® doors. That's why it's the standard substrate for kitchen cabinet doors. Supermatte doors also have an HDF or PBC core.

We can offer a glass-ready frame in all of our shaker door styles to accept glass. This is not available in the Shaker Slim, Deco or Gruv style.

Use a damp cloth with mild, non-abrasive soap to clean your cabinets and dry immediately with a microfibre cloth. Never leave any water standing on cabinet surfaces. A gentle window cleaner works wonders on glass surfaces. Be sure to buff it with a clean microfibre cloth.

We do not make doors for this line at this time.

Yes, all doors and drawer fronts are drilled to match BLUM specifications. We also offer an integrated soft-close hinge for the SEKTION fronts. A press-in bumper is also included (and installed here) so you don't have to deal with those pesky stick-on bumpers that inevitably fall off! 

In most situations, our clients will screw the leg clip to the back of our toe kick. We can also recommend you purchase a length of the FÖRBÄTTRA toe kick and fasten it to the back of our kick. Each Toe-kick will have instructions on the back on how to do this. 

We do. Please note: all panels are made to your sizes, read and follow the manufacturer dimensions carefully. The machining of the holes for the attachment of the panel to the particular appliance is entirely the responsibility of the customer or installer.

The biggest difference is our panels are 3/4" thick, and theirs are 1/2" and 5/8." Our applied panels are edge-banded on all four sides, giving you some options as well.  Our door fillers are also made to fit the height of your cabinet.

Ordering & design

Please do! Click here for the free IKEA® Kitchen Planner. Once your design is complete, contact us and we can provide you with an estimate. 

Please follow all the IKEA® frame sizes and front sizes. All dimensions are required when you provide us with your design plans.

There is the opportunity to modify the width of a door but never the height. We can also offer a Tailor Made Panel to be used as the door but it will require drilling for hinges on site by you.

Our lead time is 4-6 weeks, Due to the current economic client, your order may have additional delays. We will notify you as soon as we have this information.

We understand that design/construction changes often occur, sometimes even after an order is placed. Our clients are allotted one business day (from receipt of payment) to make changes on regular orders. There is a minimum $50 Change Request Fee per item that is to be revised, which is applied to the remaining balance. 
Any requests for revisions after this period will simply be added as a new order. The existing parts will be your property and can be used for additional fillers if need be. As we are a made-to-order business there are no refunds or exchanges.

Shipping & warranty

We ship anywhere in the contiguous US and Canadian provinces/territories. Please note for all US customers, duties and taxes are collected at the border.

Shipping is calculated at checkout. All orders over $3499 qualify for free shipping within Canada. Some restrictions may apply.

All US orders will require a quote for shipping regardless of order amount.

All doors are shipped via courier or LTL (a carrier with less than a truckload). An LTL order will be on a pallet, and dropped curb-side at your ship to address. You will be called in advance to book your LTL delivery from our carrier. We will provide you with the carrier contact number once your order has shipped, and we will follow-up once it arrives.

We are allowing contactless pick up by appointment and require a copy of the invoice when picking up.

To prevent damage, the maximum length of any Kitch piece we ship is 95". When your order exceeds 600 lbs it will be broken into multiple pallets.

The only thing more important than getting your order right is making sure it arrives in mint condition. To that end, we take great care in packing everything. We ask that all customers check their delivery upon arrival and notify us of any problems within 2 business days. Documenting damage is vital, so please take photos and save all packing material.

Please note: all damage claims are void if not made to Kitch within 2 business days after delivery.

Kitch offers a limited 10-year warranty against manufacturer-related defects for the Colour and Textured lines. The Veneer finishes have a two year limited warranty. Everyday occurrences like heat exposure, water damage, scratches and fading are not included. The BLUM hardware we use has a lifetime warranty. Cabinets and Drawer materials (Melamine) have a 5-year warranty.

Because Kitch doors are made-to-order — nothing is made until your order is processed. Therefore, we can't offer returns. However, we will fix any manufacturer-related imperfections if a claim is made within three (3) business days of arrival.