It's Time to Get Kitch'd
Your flat-packed Kitch order has arrived (YAY!) and it's now time to get to work. Before you dive into your project, we recommend reviewing our policies and assembly guides below to ensure your project doesn't become unhinged.
Because Kitch doors are made-to-order — nothing is made until your order is processed. Therefore, we can't offer returns. However, we will fix any manufacturer-related imperfections if a claim is made within 15 days of arrival.
The only thing more important than getting your order right is making sure it arrives in mint condition. To that end, we take great care in packing everything. We ask that all customers check their delivery upon arrival and notify us of any problems within 2 business days. Documenting damage is vital, so please take photos and save all packing material.
Kitch offers a limited 10-year warranty against manufacturer-related defects for the Colour and Textured lines. The Veneer finishes have a two year limited warranty. Everyday occurrences like heat exposure, water damage, scratches and fading are not included. The BLUM hardware we use has a lifetime warranty. Cabinets and Drawer materials (Melamine) have a 5-year warranty.